Due to the large number of orders being received your order could take ten business days to dispatch, delivery time is on top of that. If you need your order quickly please consider using our Express Post option.
Our postage charges are listed below. We primarily use the Australia Post delivery network. For particularly large orders, we occasionally use courier companies. Orders are picked up from us at 3:30pm on business days. You can choose to have your order sent to a PO Box or to a street address, we deliver to both. We are based in Canberra, the Capital City of Australia, so we are on Australian Eastern Standard Time (AEST). Please note our dispatch policy during our “busy times” below.
If you select the Standard Post option we aim to dispatch your order within ten business days. Standard Postage rates are listed below.
Express Post/Priority Dispatch
If you are in Australia and need your order ASAP you can use our Express Post/Priority Dispatch option. We will dispatch your order within 24 Hours and send your parcel by Express Post. Our Express Post/Priority Dispatch rate is listed below. Please note that Australia Post no longer guarantees next day delivery on their Express Post service but your order will arrive faster than standard postage.
Australia (Standard Postage to anywhere in Australia)
- Standard Postage up to 1kg $14.30
- Standard Postage up to 3kg $17.45
- Standard Postage up to 5kg $20.60
- Standard Postage up to 10kg $36.10
- Standard Postage over 10kg $56.10
Australia (Priority Dispatch and Express Postage to anywhere in Australia)
- Priority Dispatch and Express Postage up to 5kg $27.50
- Orders over 5kg Express Post is NOT available
New Zealand (International Express Postage to anywhere in New Zealand)
- International Postage up to 1kg $20.00
- International Postage up to 3kg $30.00
- International Postage up to 5kg $40.00
- International Postage up to 10kg $50.00
- International Postage over 10kg $75.00
Asia (International Postage to Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea & Vietnam)
- International Postage up to 1kg $30.00
- International Postage up to 3kg $52.00
- International Postage up to 5kg $65.00
- International Postage up to 10kg $95.00
- International Postage over 10kg $135.00
USA and Canada
Customers from the US and Canada should go to our USA website.
UK and Europe
Customers from the UK and Europe should go to our UK website.
Your Country Not Listed?
Overseas clients outside these regions can email us for a special quote on postage (we will need your order and address details) and we will find you the cheapest postage. Email us via firstname.lastname@example.org or you can phone us on +61 2 5105 5262.
Posters are sent in a poster roll and sent separately to books purchased in the same order. Posters usually take a little longer to arrive (even when posted at the same time as books, that’s because poster rolls have to be manually sorted as they can not be handled by AusPost’s sorting machines) so don’t worry, your poster(s) will arrive shortly after your books.
Our Busy Times
Please be aware that during our “busy times” i.e. end of Financial Year, end of school terms or when Michelle Garcia Winner or any of our other speakers are conducting training for us and for a month following, it may take the full ten business days to dispatch your order, this is due to the volume of orders received at these times. Australia Post delivery time is on top of that. Priority Dispatch orders still receive prioritised dispatch, so if you need the order quickly during our “busy times”, Priority Dispatch is your best option.
My order has not turned up
Expect to receive your order within 10 business days of purchase – a bit longer during our “busy times” as explained above – email us via email@example.com if your order fails to arrive.
Need help ordering?
It may sound trite but we do care about our customers. We are strong advocates for people with social learning challenges and want to serve you as well as we can. Do contact us by email firstname.lastname@example.org or by phoning (02) 5105 5262 (if calling from within Australia) +61 2 5105 5262 (if calling from outside Australia) with your questions about our resources, we are always happy to hear from you and will always make time to respond.
All prices on our website are in Australian Dollars.
Australian Taxes (GST)
When our website is viewed from within Australia, all product prices displayed INCLUDE the Australian Goods and Services Tax (GST). If you are viewing our website from outside Australia, prices display WITHOUT the Australian Goods and Services Tax (GST), as the Australian Tax is not applicable to overseas purchases. The website is set to geolocate the country you are viewing from and will display any applicable Australian tax (GST) accordingly.