This section contains the following information as you scroll down:
1. Website Orders
2. Australian School Purchase Orders
3. NDIS Orders
4. New Zealand School Orders
5. Our Payment Terms
6. Our Business Details
7. Our Bank Details
8. Dispatch Timeframe
9. Website Orders made from countries outside Australia
10. Our Policies
11. If You Need Assistance Placing an Order
1. Website Orders
The easiest and fastest way to place an order is via our website using a credit/debit card or PayPal. Postage is explained HERE. We also have a number of website “self service” options for School Purchase Orders and NDIS orders (see below). Here’s our quick guide to placing an order on our website:
(i) Open Book Store using the menu across the top.
(ii) Opening All Products will show every product, but there are other categories to choose from.
(iii) Clicking on a product will display all product information (only a picture and product name will initially appear).
(iv) Clicking Add to Cart will place the product in your shopping cart.
(v) Clicking View Cart (shopping bag icon top right) will open your Shopping Cart. In View Cart check that your order is what you want, add any discount code in the coupon code box (bottom left) and if you don’t have a discount code, use this one: Cheers. You can use multiple coupon codes simply by clicking Apply Coupon after adding each code. You can change the number of items you are ordering by changing the number in the quantity box but you have to click Refresh Cart to make the change. Select your shipping rate, Standard or Express, explained HERE. If you are from a country outside Australia, click Change Address and make sure your country has been selected. When you have checked that your order is correct, click Proceed to Checkout.
(vi) On the Log In page, if you have an account, Log In. If you have forgotten your password click Lost Your Password (don’t start guessing or you’ll be locked out for 5 minutes). If you are a new customer, please click Next and proceed to the Billing section where you can create an account should you choose (look for the check box asking you if you want to set up an account). You can use our website as a “Guest”…clicking green buttons will move you through without an account…if in doubt click green.
(vii) On the next page enter your Billing Details. Follow the prompts and watch for your computer/device “auto filling” your address details i.e. your complete address gets entered when only your street name and number is asked for, trust the prompts, what you enter here is what appears on your Tax Invoice and the shipping address label. Please make sure you only enter what’s asked for, we don’t want your school name entered three times or your full address entered twice, just follow the prompts, it’s easy if your device is not auto filling details on every line. Don’t forget to choose your state from the dropdown menu, you can’t move forward unless you do.
(viii) On the next page you can enter a different shipping address i.e. you are billing your NDIS Plan Manager or School and shipping to your home address. Most of the time you are shipping to the Billing Address, if that’s the case simply click next.
(ix) Now you are in the payment page, follow the prompts to pay. If you are ordering with a School Purchase Order or placing an NDIS order, see below.
2. Australian School Purchase Orders
We accept Purchase Orders from Australian institutions such as schools and government departments. You can either:
1. Place the order on our website and use the Purchase Order button in the Checkout – we don’t need you to send us the actual Purchase Order, just place the Purchase Order number in the box that opens when you select pay by Purchase Order in the Checkout; or
2. Email your Purchase Order to [email protected] and we will email back our Tax Invoice and send the order.
Select one option, don’t do both or you’ll get two orders and two Tax Invoices.
Here’s how to do Option 1:
Follow all the steps outlined at Website Orders above and in the Checkout choose the “Purchase Order” option (it’s the last payment option) and write your Purchase Order Number in the box i.e. 213456 (just the number), then click Place Order. Our Website will email your order confirmation to the email address provided in Billing Details and attached to that email is your Tax Invoice. Please pass the Invoice to your Business Manager (or whoever is going to pay our Invoice) – teachers not passing our Invoice on for payment creates more work for your school and for us, when we have to chase payment (happens a lot, so please don’t forget this step).
Here’s how to do Option 2:
Email your Purchase Order to [email protected] and we’ll do the rest.
Frequently Asked Purchase Order Questions
- What if I need a Quote? If you need a “Quote” as many Health Departments do, email or call us [email protected] or (02) 5105 5262 and ask for a Quote.
- How do I obtain a School Purchase Order? Purchase Orders are obtained from your school Business Manager. You can get prices from our website for you to apply to your school for a Purchase Order, simply add the products you intend to order to our website shopping cart, click “View Cart” and the pricing, including postage and GST, will display.
- Our School wants your Business Details? Our business details for you to obtain a Purchase Order are below, just scroll down to find them.
- Do you accept Purchase Orders from Centralised Education or Health Department or Catholic Education Office Invoicing Systems? If you need to use a centralised Invoicing system such as NSW Education’s EDconnect or NSW Health or QLD Education’s One School, or Victoria DET, or Catholic CEOs, we are a registered vendor with all state education departments and health departments around Australia. You can obtain prices from our website for your Purchase Order, simply add the products you intend to order to our website shopping cart, click “View Cart” and the pricing, including postage and GST, will display. Email your Purchase Order to [email protected] and we’ll do the rest. If you need a “Quote” as many Health Departments do, email or call us.
3. NDIS Plan Managers and NDIS Self-Managed Plans
If you are Self-Managed, you have two options. 1. Buy from our website. In the Billing Details use your child’s first name and last name, in Company/School section type Your Child’s NDIS Number i.e. NDIS No. 431xxxxxx, then add your address details. Click NEXT and on this page provide your details i.e. Jane Smith and your home delivery address. After you pay, the website will email you back a Tax Invoice/Receipt formatted for the NDIS (they can see that we billed the child and sent the resources to the parent), we will send the resources straight away. 2. If you prefer to be Invoiced up front, email us the details below indicating “Self Managed” instead of Plan Managed and we will send you an Invoice. Under this option, we will send the resources once payment has been received.
If you use a Plan Manager we will Invoice your Plan Manager. Email the following information to [email protected]
- The name of your Plan Manager – we’ll Invoice them in the format they require and cc our Invoice email to you.
- Your child’s name and their NDIS Number for our Tax Invoice.
- Your postal address to send the order. We also need an email address and mobile number to send parcel tracking. We will send the order once our Invoice has been paid.
- Your order i.e. what you want to purchase?
- Unless requested otherwise, we will use the following NDIS Line Item Code on our Tax Invoice: NDIS Line Item: 03_222100911_0124_1_1 (Low Cost AT – Communication Or Cognitive Support).
- It’s a good idea to run the purchase past your Plan Manager before asking us to Invoice them.
Please Note: As you know, the Government is attempting to remove our kids from the NDIS and transfer the funding to “Thriving Kids”, a new program to be administered by the States. We are posting articles about this move on our Blog, accessed via our Home Page (scroll down to find our Blog). If you have an article you think we should share with our community, let me know [email protected]
Please note that we are not a registered NDIS Provider so do not Invoice for those “NDIS registered provider only” plans.
4. New Zealand School Orders
New Zealand Orders are tax free, our website geolocates you and removes the Australian GST, so the prices displaying in New Zealand are 10% cheaper i.e. prices still display in Australian Dollars just without the Australian GST.
If you are in New Zealand, the quickest way to receive your order is to purchase on our website using a Credit/Debit Card or PayPal.
NEW – We now have a New Zealand Bank Account and can Invoice our New Zealand customers in NZ Dollars. If you are in New Zealand and need to use a School Purchase Order Number, email us your order [email protected] and we will manually Invoice you. Don’t forget to provide your School Purchase Order Number. We can also provide a “Quote” in NZ Dollars to enable you to apply for a School Purchase Order.
5. Our Payment Terms
Our Terms for Purchase Orders are strictly payment within 30 days. Payment details are on the Invoice we send you.
6. Our Business Details
If you are setting us up as a vendor on your payment system:
Our registered business name is The Social Mind Pty Ltd
Our Australian Business Number (ABN) is 61 624 876 624
We ARE registered for GST.
Please Note: All prices on our website are in Australian Dollars and initially display WITHOUT GST, the GST and shipping charge are displayed when you add product(s) to your shopping cart and click “View Cart“. This is also where you can add any discount coupon code we may have given you to finalise your pricing.
Our address is PO Box 4170 HAWKER ACT 2614 Australia (contact us if your system needs a street address).
Our phone number is (02) 5105 5262. If calling from outside Australia it’s +61 2 5105 5262
Our email address is [email protected].
7. Our Australian Bank Account Details
Our Bank Details are:
BSB: 112 908 (St George Bank)
Account Number: 441 333 732
Account Name: The Social Mind Pty Ltd
8. Dispatch Timeframe
Due to the large number of orders received by The Social Mind your order could take ten business days to dispatch, delivery time is on top of that.
If you need your order quickly, you should use our Express Post/Priority Dispatch option.
9. Website Orders made from countries outside Australia
Our website is set to geolocate the country you are viewing from and does not display the Australian Goods and Services Tax (GST) when viewing the website from and shipping to, countries outside Australia. Sales made to countries outside Australia, do not pay the Australian Tax (GST). More information on countries we ship to is here.
10. Our Policies
Further information can also be found by reading our Returns Policy, our Privacy Policy, our Terms of Use and our Workshop Refund and Cancelation Policy.
11. If You Need Assistance Placing an Order
If you need assistance placing an order, please contact us on (02) 5105 5262 (if calling from overseas it’s +61 2 5105 5262) or via [email protected] and we will give you any assistance you may need.
