Dispatch Timeframe

Due to the large number of orders received by The Social Mind your order could take ten business days to dispatch, delivery time is on top of that.

If you need your order quickly, you should use our Express Post/Priority Dispatch option.

Order Information

Information to help you place an order for an educational resource or training workshop is provided below.  If you are having difficulty placing an order, please contact us on (02) 5105 5262 or via orders@socialmind.com.au and we will give you any assistance you may need.

You can choose to have your order sent to a PO Box or to a street address, we deliver to both. If you are setting us up as a vendor on your system, our Business Details are below, just scroll down until you find them.

Creating an Account on our Website

While you can use our website to place an order as a “Guest” we suggest you take the time to create an “Account” via the button at the top right of our Home Page, look up now and you’ll see the “My Account” link. Your Account on our website will store your Tax Invoices, your billing and shipping details, your workshop tickets, your wish list, you can even encrypt and store your credit card details safely if you choose (an encrypted token is created with our secure payment gateway provider Merchant Warrior).  An Account on our website places you more in control of your purchasing experience.  Give it a try.  Our Privacy Policy is HERE.

Payment by Credit Card, Debit Card & PayPal

Using your Credit or Debit Card or PayPal on our website is the quickest way to place an order.  All transactions on our website are processed in Australian Dollars and all prices listed on our website include the Australian Goods and Services Tax (GST).  When you pay for a purchase by Credit Card or Debit Card or via PayPal, our business name, The Social Mind Pty Ltd, will appear on your statement.  Your Tax Invoice/Receipt will be emailed to you and comes attached to your order confirmation email.

You can order safely through our website.  Your details are protected by the providers of our secure payment gateways, Merchant Warrior and PayPal.  We do not receive your credit card details, again, they are protected by Merchant Warrior or PayPal.  Further information on Merchant Warrior can be found here and further information on PayPal can be found here.

School Purchase Orders

We accept Purchase Orders from institutions such as schools and government departments who can not use a corporate credit card.  You can obtain prices from our website for your Purchase Order, simply add the products you intend to order to our website shopping cart, click “View Cart” and the pricing, including postage, will display. Our business details for you to obtain a Purchase Order are below, just scroll down to find them.

Scan and email your Purchase Order to orders@socialmind.com.au

Our Terms for Purchase Orders are strictly payment within 30 days. Payment details are on the Invoice we send you.

Centralised Government Invoicing Systems

If you need to use a centralised Invoicing system such as NSW Education’s EDconnect or NSW Health or QLD Education’s One School, or Victoria DET, we are a registered vendor with most state education departments and health departments and many private schools around Australia, you can find our vendor details on your system using our business details below, scroll down until you find them.  You can obtain prices from our website for your Purchase Order, simply add the products you intend to order to our website shopping cart, click “View Cart” and the pricing, including postage, will display.

Email your Purchase Order to orders@socialmind.com.au.  If you have any questions you can call us on (02) 5105 5262.  If you are new to Purchase Orders, we can walk you through the Purchase Order process used by most schools and government departments around Australia.

NDIS Self-Managed Plans and NDIS Plan Managers

If you administer the funds yourself use our website to pay for the order and our website will send you a Tax Invoice/Receipt.

If you use a Plan Manager we need the following information emailed to orders@socialmind.com.au

  • Child’s name, NDIS Number and postal address to send the order
  • Your Plan Manager, their postal address and their email address to send our Invoice
  • Your order i.e. what you want to purchase?

Our Terms for NDIS Plan Managers are strictly payment within 30 days. Payment details are on the Invoice we send you.  We also take credit card payments over the phone (02) 5105 5262.

Please note that we are not a registered NDIS Provider so do not Invoice for those “NDIS registered provider only” plans.

Website Orders made from countries outside Australia

Our website is set to geolocate the country you are viewing from and does not display the Australian Goods and Services Tax (GST) when viewing the website from and shipping to, countries outside Australia.  Sales made to countries outside Australia, do not pay the Australian Tax (GST).  More information on countries we ship to is here.

Invoicing for Orders sent to countries outside Australia

Please note that it will be cheaper for schools in countries outside Australia to purchase via our website using a credit card or PayPal.

Our Business Details

If you are setting us up as a vendor on your payment system our details follow.  Our registered business name is The Social Mind Pty Ltd, our Australian Business Number (ABN) is 61 624 876 624.  We are registered for GST.  Our address is PO Box 4170 HAWKER ACT 2614 (contact us if your system needs a street address).  Our phone number is (02) 5105 5262.  Our email address is orders@socialmind.com.au.  Our Bank Details are BSB 112 908 Account Number 441 333 732 Account Name The Social Mind Pty Ltd.  

Our Policies

Further information can also be found by reading our Returns Policy, our Privacy Policy, our Terms of Use and our Workshop Refund and Cancelation Policy.

Need Assistance

If you are having difficulty placing an order, please contact us on (02) 5105 5262 or via orders@socialmind.com.au and we will give you any assistance you may need.