/How To Order
How To Order2020-06-16T09:36:27+10:00

How to Order

Despite COVID-19, it’s business as usual for our book business, we are packing orders and Australia Post is delivering for us, albeit somewhat slower than usual due to reduced airline operations.  Click here for Australia Post’s explanation of delivery delays.

Information to help you place an order for an educational resource or training workshop is provided below.  If you are having difficulty placing an order, please contact us on (02) 5105 5262 or via [email protected] and we will give you any assistance you may need.

You can choose to have your order sent to a PO Box or to a street address, we deliver to both.

Payment by Credit Card, Debit Card & PayPal

Using your Credit or Debit Card or PayPal on our website is the quickest way to place an order.  All transactions on our website are processed in Australian Dollars and all prices listed on our website include the Australian Goods and Services Tax (GST).  When you pay for a purchase by Credit Card or Debit Card or via PayPal, our business name, The Social Mind Pty Ltd, will appear on your statement.  Your Tax Invoice/Receipt will be emailed to you and comes attached to your order confirmation email.

You can order safely through our website.  Your details are protected by the providers of our secure payment gateways, Merchant Warrior and PayPal.  We do not receive your credit card details, again, they are protected by Merchant Warrior or PayPal.  Further information on Merchant Warrior can be found here and further information on PayPal can be found here.

School Purchase Orders

We accept Purchase Orders from institutions such as schools and government departments who can not use a corporate credit card.  You can obtain prices from our website for your Purchase Order and postage rates are here. Our business details for you to obtain a Purchase Order are below, just scroll down to find them.

There are two ways to use a Purchase Order.

  1. By email – Scan and email your Purchase Order to [email protected]
  2. By our website – On our website add the products you want to purchase to your shopping cart.  In the checkout choose the “Pay By Purchase Order” option. Have your Purchase Order number ready. The website will email you a Tax Invoice.

If you are purchasing books using a Purchase Order we will send the books straight away.  If you are purchasing a workshop ticket using a Purchase Order, we will register you and payment of the Invoice will confirm your registration.

Our Terms for Purchase Orders are strictly payment within 30 days. Payment details are on the Invoice we send you.

Centralised Government Invoicing Systems

If you need to use a centralised Invoicing system such as NSW Education’s EDconnect or NSW Health or QLD Education’s One School, or Victoria DET, we are a registered vendor with most state education departments and health departments and many private schools around Australia, you can find our vendor details on your system using our business details below, scroll down until you find them.  You can obtain prices from our website for your Purchase Order and postage costs are here.

Email your Purchase Order to [email protected].  If you have any questions you can call us on (02) 5105 5262.  If you are new to Purchase Orders, we can walk you through the Purchase Order process used by most schools and government departments around Australia.

NDIS Self-Managed Plans and NDIS Plan Managers

We Invoice for NDIS Self-Managed Plans and NDIS Plan Managers,

There are two ways to obtain a Tax Invoice.

  1. By email – Email your order to [email protected]
  2. By our website – On our website add the products you want to purchase to your shopping cart.  In the checkout choose the “Pay By Purchase Order/NDIS” option. Have your Purchase Order number ready. The website will email you a Tax Invoice.

You can choose to have the Invoice sent to the NDIS Plan Manager and the order sent to the NDIS Client.

Our Terms for NDIS orders are strictly payment within 30 days. Payment details are on the Invoice we send you.

Please note that we are not a registered NDIS Provider so do not Invoice for those “NDIS registered provider only” plans.

Website Orders made from countries outside Australia

Our website is set to geolocate the country you are viewing from and does not display the Australian Goods and Services Tax (GST) when viewing the website from and shipping to, countries outside Australia.  Sales made to countries outside Australia, do not pay the Australian Tax (GST).  More information on countries we ship to is here.

Invoicing for Orders sent to countries outside Australia

We do provide Invoices for schools and government departments in countries outside Australia. Please note that we charge a AUD$28 processing fee on all bank transfers made from countries outside Australia. This is the fee our bank charges us to receive your transfer. Please scan and email your Purchase Order to [email protected]

Please note that it will be cheaper for schools in countries outside Australia to purchase via our website using a credit card or PayPal. If you are outside Australia and you select the Purchase Order option in the Check Out on our website, unfortunately we will cancel the Invoice and send you another Invoice which includes the International Bank Transfer fee.

Our Business Details

If you are setting us up as a vendor on your payment system our details follow.  Our registered business name is The Social Mind Pty Ltd, our Australian Business Number (ABN) is 61 624 876 624.  We are registered for GST.  Our address is PO Box 4170 HAWKER ACT 2614 (contact us if your system needs a street address).  Our phone number is (02) 5105 5262.  Our email address is [email protected]  Our Bank Details are BSB 112 908 Account Number 441 333 732 Account Name The Social Mind Pty Ltd.  

Our Policies

Further information can also be found by reading our Returns Policy, our Privacy Policy, our Terms of Use and our Workshop Refund and Cancelation Policy.

Need Assistance

If you are having difficulty placing an order, please contact us on (02) 5105 5262 or via [email protected] and we will give you any assistance you may need.