Cancellations, Refunds & Administration Fees
In purchasing a ticket to a workshop hosted by The Social Mind Pty Ltd, whether your ticket was purchased via our website or via a direct Invoice, whether your ticket was purchased by you personally or by someone on your behalf, in purchasing a workshop ticket you are deemed to have accepted all our Workshop Policies. Our Workshop Policies are as follows:
If you need to cancel your workshop registration you must do so in writing
If you need to cancel your workshop registration for whatever reason, please do so in writing, an email will suffice. We recognise that unforeseen personal circumstances may arise impacting your ability to attend our workshop(s), however The Social Mind Pty Ltd will not accept responsibility for these.
Our Cancellation and Administration Fee
In the event that you cancel your workshop registration prior to the close of the Standard Registration period, The Social Mind Pty Ltd will refund all workshop payments made less a A$99.00 (inc GST) cancellation and administration fee. Absolutely no refunds will be made if you cancel your registration after the close of Standard Registration.
The date Standard Registration closes
The date of the close of Standard Registration can be found on the information page on our website relevant to the particular workshop for which you have registered.
Substitutions, Transfers and Ticket Changes
Substitutions: Prior to the close of the Standard Registration period, a substitute may attend the workshop in your place. Please notify us as soon as possible if you are transferring your registration — please note that a transfer of registration will incur a A$66 (inc GST) administration processing fee.
Transferring Workshops: Prior to the close of the Standard Registration period, you may transfer from one workshop venue to another i.e. from Melbourne to Sydney — please note that a transfer of venue will incur a A$66 (inc GST) administration processing fee.
Transferring Ticket Categories: Prior to the close of the Standard Registration period, you may transfer from one ticket category to another i.e. transferring from a “Catered” or “Premium” ticket to a “No Frills” ticket or from a “No Frills” ticket to a “Catered” or “Premium” ticket — please note that a transfer of ticket category will incur a A$66 (inc GST) administration processing fee.
Cut Off Date for Ticket Changes and Refunds: Following the close of the standard registration period for a workshop, we are unable to make a substitution, transfer a ticket to another venue or make changes to the ticket category purchased. We appreciate that unforeseen events occur but take no responsibility for those events. We advise clients to be mindful of the date Standard Registration closes so you don’t get caught by the cut off date. We also advise clients to make their ticket selection wisely so you don’t get caught by the administration fee incurred when you selected the wrong ticket category i.e. purchasing a “Premium” or “Catered” ticket when you wanted a “No Frills” ticket or vice versa.
Workshop Attendance Certificates will be emailed within 60 days of the conclusion of the workshop. Attendance Certificates will only be emailed to the person registered to attend the workshop if that person signed the workshop Attendance Sheet during the registration period on the day of the workshop.
The spelling of the attendee’s name used on the Attendance Certificate will be the spelling you used for your name when registering for the workshop. Any corrections to the spelling of your name or to your email address are to be emailed to [email protected] prior to the close of standard registrations. Failure of an attendee to sign the Attendance Sheet on the day of the workshop will be deemed to be an indication that the person registered to attend the workshop did not attend the workshop, and no Attendance Certificate will be issued.
Requests for additional copies of the Attendance Certificate will incur a A$99 (inc GST) administration fee. This includes sending again previously emailed Attendance Certificates that are captured by your spam filter or are delivered by your mail service into your junk folder. It is your responsibility to ensure that emails from The Social Mind Pty Ltd are recognised and accepted by your Inbox.
Refunds agreed by The Social Mind Pty Ltd will be processed within 60 business days of the agreement to make the refund being provided in writing to the attendee by The Social Mind Pty Ltd. Refunds will be made back to the account you used to make the booking i.e. your credit card, your PayPal account or your organisation’s bank account if payment was made using a Purchase Order or NDIS plan manager. Please note that “60 business days” does not include weekends and public holidays.
The Social Mind Pty Ltd reserves the right to make any changes to any aspect of any workshop without notice.
Workshop Cancellations made by The Social Mind Pty Ltd
In the event The Social Mind Pty Ltd needs to cancel a workshop for any reason, including last minute unavailability of the speaker or the unexpected occurrence of events classified as “Force Majeure”, then a full refund will be made of the workshop registration fee to the person or organisation who paid for the original registration. In the event of a workshop cancelation, The Social Mind Pty Ltd will not be responsible for any cost other than the workshop registration fee. The Social Mind Pty Ltd strongly recommends purchasing Travel Insurance to cover airline flights, accommodation etc in the event of a workshop cancellation. Refunds will be made within 60 days of notification being made in writing to the attendee of the cancelation of the workshop.
Promotions and Special Offers
The Social Mind Pty Ltd will run workshop promotions and special offers from time to time. All workshop purchases made outside of any workshop promotional offer are final, and subject to our Workshop Policies. No workshop discounts or special offers will be applied to workshop purchases made outside of any promotional offer. Being unaware of any workshop promotion or special offer existing at the time you make a workshop purchase outside of the promotion or special offer, will not be considered reason for a refund of the amount of the promotion or special offer or a reason to cancel your existing ticket, issue a refund and reissue a ticket covered by the promotion or special offer.
To stay up-to-date with our promotions and special offers it is in your interest to join our mailing list via the slot at the bottom of our website Home Page and to follow us on social media.
The Social Mind Pty Ltd reserves the right, at its sole discretion, to decline entry to any of our workshops to anyone who may have registered, and/or to discontinue attendance to anyone who may have registered. A full refund less a A$99 (inc GST) cancellation fee will be remitted to the refused registrant.
The Social Mind Pty Ltd training workshops are directed at interested teachers, other professionals and parents. Workshop content information is available on our website. Unless indicated, there are generally no prerequisites to attending The Social Mind Pty Ltd workshops. You are welcome to attend, however you attend under your own volition. The Social Mind Pty Ltd takes no responsibility as to the suitability of any workshop.
You can contact via email [email protected]
If you have questions you can phone us on (02) 5105 5262 if calling from Australia, or +61 2 5105 5262 if calling from outside Australia.